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Welcome to Rem's Transport. These Terms of Service ("Terms") govern your access to and use of the Rem's Transport website, booking platform, and related services (collectively, the "Service"). By creating an account or making a booking, you confirm that you have read, understood, and agree to be bound by these Terms and by the Privacy Policy below. If you do not agree, please do not use the Service.
You must be at least 18 years old, or the age of legal majority in your place of residence, to create an account and enter into bookings. By registering, you represent that the information you provide — including your name, birthday, email address, and mobile number — is accurate, current, and complete, and that you will keep it updated.
You are responsible for maintaining the confidentiality of your account credentials and one-time verification codes, and for all activity that occurs under your account. Do not share your password or OTP with anyone. Notify us immediately if you suspect any unauthorized use of your account. We may suspend or terminate accounts that show signs of fraud, abuse, or repeated policy violations.
A booking is a request for a van rental, joiner trip seat, or tour package and is only confirmed once payment (or the required downpayment) is received and you receive a confirmation. Trip schedules, routes, pick-up points, vehicle assignments, and driver assignments may change due to weather, road conditions, mechanical issues, or operational needs. We will make reasonable efforts to notify you of material changes.
Passenger counts must not exceed the seating capacity stated for the vehicle or package. You are responsible for the conduct of all passengers included in your booking, and for arriving at the agreed pick-up point on time. The driver may decline to transport passengers who are intoxicated, disruptive, or unsafe.
Prices are shown in Philippine Peso and are payable through our third-party payment provider or, where offered, in cash to the driver. Downpayments reserve your slot; the remaining balance is due as stated at checkout or before the trip begins. Fees for additional stops, waiting time, extended hours, or damage to the vehicle may be charged separately. Failure to settle outstanding balances may result in cancellation and may affect future bookings.
Cancellation and rescheduling requests must be made through your account as early as possible. Refund eligibility depends on how far in advance you cancel and on the specific van, joiner trip, or tour policy shown at the time of booking. Downpayments may be non-refundable. Refunds, when approved, are returned through the original payment method and may take several business days to process. No-shows are generally not eligible for a refund.
You agree not to misuse the Service, including by submitting false information, making fraudulent bookings, attempting to access other users' accounts, interfering with the platform's security or availability, or using the Service for any unlawful purpose.
Rem's Transport provides the Service on a commercially reasonable basis. To the extent permitted by law, we are not liable for indirect or consequential losses, for delays or losses caused by events beyond our reasonable control, or for personal belongings left in a vehicle. Nothing in these Terms limits liability that cannot be limited under applicable law.
We may update these Terms from time to time. Material changes will be posted on this page. Continued use of the Service after changes take effect means you accept the revised Terms.
We collect the information you provide when you register and book — your name (and suffix, if any), birthday, email address, mobile number, and booking and payment details — as well as limited technical information such as your IP address for security and fraud prevention.
Your information is used to create and secure your account, process and manage bookings, generate invoices and receipts, coordinate trips with drivers, send verification codes and booking updates, and comply with legal obligations. We may send occasional service or promotional messages; you can opt out of promotional messages at any time.
We share information only as needed to operate the Service — for example, trip details with the assigned driver, and payment information with our payment provider. We do not sell, rent, or lease your personal data to third parties. We may disclose information if required by law or to protect the rights and safety of our users and staff.
We keep your information for as long as your account is active or as needed to provide the Service and meet legal and accounting requirements. You may request access to, correction of, or deletion of your personal data by contacting us. Verified deletion requests are processed within 30 days, except where we are required to retain certain records.
For questions about these Terms or the Privacy Policy, or to make a data request, contact Rem's Transport at remstransport1@gmail.com.